FAQ

How to book

1How to book an experience?
The booking features are still on the way. Please contact us at contact@nextstop.tw to book an experience.
2How to book a travel interpreter?
The booking features are still on the way. Please contact us at contact@nextstop.tw to make any bookings and enquiries.
3Do you provide shuttles and picking-up?
It's possible! The booking features are still on the way. Please contact us at contact@nextstop.tw to make any bookings and enquiries.
4Do you have other experiences and interpreters?
Yes, we do. Due to limited human resources in this small business, we can't update as quick but we know hundreds of places and tours to go in Taitung. The booking features are still on the way. Please contact us at contact@nextstop.tw to make any bookings and enquiries.
5What if I'm not available on the dates and time of a certain experience I'd like to join?
Please contact us at contact@nextstop.tw to make any bookings and enquiries.

Payment & Refund

1How do I pay?
In the future, you will be able to pay by Paypal and credit card when the website is functioning fully. Now, you could pay by cash.
2Do I get refunds when I cancel my bookings?
It depends. Please read reminders and terms before you book. Thanks!
3Is the website secure?
We use secure third party payment system so it is as secure as most other big booking sites.

Other questions

1How to get to the meeting points?
You will need to go there by yourself. Options are public transportation, car/scooter renting, or taxi. We can help all of these, please contact us at least 48 hours before if you have problems in figuring out how to get there. For package tours, the driver usually pick you up at your hotel. Please request in advance.
2How are the quality of the experiences in NST?
All our experiences on our website are visited by us. We have been there, we have met the host, and we have made sure about the quality. However, when things are not perfect, please contact us and we will control the quality even better.
3How are the quality of the travel-interpreters in NST?
Our travel interpreters are here to make you travel without language barriers. Most of them are not professional language interpreters, but they are passionate to this land and you, our guests in this land. They will do their best preparations but they are not perfect especially when this is his/her first few requests. However, we do have excellent language speakers. When is says 'VIP customers welcome' in the description, it means they have excellent interpreting skills.
4Are travel - interpreters tour guides?
Not all of them, but some are. Some of our interpreters are licensed & trained professional tour guides. They can plan tours for you, guide you to travel among destinations, arrange food & accommodations. Some of our interpreters are simply interested in languages and meeting new people. By laws they can't plan a package tour for you but they definitely can translate things you don't understand.
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